Order & Payment Information

At De Fleuristes, a small advance payment is required to confirm every order. This helps us reserve your order, begin preparation, and process customised products securely.

Advance Payment Requirement

An advance payment of Rs. 1,000 is required to confirm your order. The remaining balance is paid on delivery.

Fresh flowers: a minimum 50% advance is required to book your date, and the rest is paid before dispatch (no Cash on Delivery for fresh flowers).

Your order is considered confirmed only after the advance payment has been received and verified.

Remaining Balance

After the advance payment is made, the remaining balance can be paid according to the payment option available for your order.

Depending on your location and order type, the remaining amount may be paid:

• Cash on Delivery (COD) within Pakistan (not for fresh flowers)
• Through an approved online payment or bank transfer
• In full before dispatch, for fresh flowers and international orders

International orders may require full payment before dispatch.

Order Confirmation

Once your advance payment has been verified, your order will move into processing.

Please make sure that your:

• Name
• Contact number
• Delivery address
• Product selection
• Colour/customisation requirements
• Event date, where applicable

are correct before your order enters production.

Custom & Colour Orders

De Fleuristes offers free colour customisation on eligible floral jewellery designs.

Please share your required colours, outfit reference or wedding theme before production begins.

Major changes to the original design, size, flower type, structure or accessories may involve an additional charge and must be confirmed separately.

Once a customised product has entered production, changes may no longer be possible.

Order Processing & Event Dates

If your order is required for a Mehndi, Mayon, Haldi, Nikah, wedding or another event, please provide your event date when placing the order.

Most orders are delivered in 2–3 working days all over Pakistan. Fresh flowers are delivered in Lahore by bike on your event date and to nearby Punjab cities by bus service – please book them at least 7 days ahead.

Processing and delivery times can vary depending on:

• Product type
• Customisation
• Order quantity
• Wedding-season demand
• Delivery destination

Advance Payment & Cancellations

Advance payments are used to secure and begin processing your order.

Once production, customisation or preparation of an order has started, the advance payment may be non-refundable.

Cancellation and refund eligibility will be handled according to the De Fleuristes Return & Refund Policy.

Failed or Refused Deliveries

Customers are responsible for providing accurate delivery details and remaining available to receive their parcel.

If an order is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the parcel or failure to pay the remaining COD amount, additional delivery charges may apply before the order can be dispatched again.

Advance payments may not be refundable in such cases.

Discounts & Promotional Offers

Discounts, sale prices and promotional offers are subject to their individual terms and availability.

Unless otherwise stated, the advance payment requirement remains:

Rs. 1,000 per order (fresh flowers: minimum 50%).

International Orders

International orders may have different payment and shipping requirements.

Depending on the destination and product type, full payment may be required before dispatch.

International customers can contact our team before ordering for assistance with payment and delivery options.

Need Help?

If you have any questions about advance payment, COD, customisation or your order, contact De Fleuristes through WhatsApp or website chat before completing your purchase.

By placing an order and submitting the required advance payment, you acknowledge and accept the applicable De Fleuristes order, payment and cancellation terms.